Terms and Conditions

Effective Date: 1st June 2025

1. Introduction

Welcome to MODAMETA. These Terms and Conditions ("Terms") govern your access to and use of the MODAMETA website at moda-meta.com and all associated subdomains, including view.moda-meta.com, as well as the MODAMETA SaaS platform and all related services (collectively, the "Platform" or "Service").

MODAMETA is operated by MODAMETA Ltd., a company registered in England and Wales under Company Number 14162282. References to "we", "us", or "our" refer to MODAMETA Ltd.

By accessing the Platform, creating an account, or using any part of the Service, you confirm that you have read, understood, and agree to be bound by these Terms, together with our Privacy Policy, which is incorporated into these Terms by reference. If you do not agree to these Terms, you must not use the Platform.

If you are using the Platform on behalf of a business or organisation, you represent and warrant that you have the authority to bind that entity to these Terms, and references to "you" or "Client" include that entity.

2. Definitions

In these Terms, the following definitions apply:

  • "Platform" means the MODAMETA SaaS application, website, subdomains, and all associated tools and services.
  • "Client" means a business or individual who has registered for a MODAMETA subscription plan.
  • "End-Customer" means a customer of a Client who interacts with the Platform via a Client's white-labelled storefront or subdomain.
  • "Subscription" means a paid plan granting access to the Platform's features for a defined billing period.
  • "Content" means any data, text, images, product information, or other material uploaded to or processed through the Platform by a Client.
  • "Platform Fee" means the fee charged by MODAMETA on each transaction processed through the Platform via Stripe Connect.
  • "End-Customer Data" means personal data relating to End-Customers collected, stored, or processed via the Platform on behalf of a Client.

3. The Platform & Services

MODAMETA provides an all-in-one SaaS platform designed for fashion brands, designers, and retailers. The Platform includes the following core modules:

  • Visual product customisation tools for garment design
  • Order management, tracking, and fulfilment tools
  • Supplier management and sourcing features
  • Integrated payment processing via Stripe
  • CRM tools and customer insight dashboards
  • AI-powered reporting and analytics
  • White-labelled collection viewer deployable via Client subdomains

MODAMETA reserves the right to modify, update, add, or discontinue any features or modules of the Platform at any time. We will use reasonable efforts to notify Clients of material changes in advance, but we are not obligated to maintain any specific feature indefinitely.

4. Account Registration

To access the Platform, you must register for an account and provide accurate, complete, and current information including your name, business name, email address, and billing details. You agree to keep this information up to date at all times.

You are solely responsible for maintaining the confidentiality of your account credentials and for all activity that occurs under your account. You must not share your login credentials with any third party or permit unauthorised access to your account.

You must notify MODAMETA immediately at help@moda-meta.com if you become aware of any unauthorised use of your account or any security breach. MODAMETA shall not be liable for any loss resulting from unauthorised use of your account where you have failed to maintain adequate security of your credentials.

MODAMETA reserves the right to suspend or terminate accounts where false, inaccurate, or harmful information has been provided, or where we reasonably suspect a breach of these Terms. The Platform is only available to users aged 18 years or older. By registering, you confirm that you meet this requirement.

5. SaaS Licence

Subject to these Terms and payment of the applicable Subscription fees, MODAMETA grants each Client a limited, non-exclusive, non-transferable, revocable licence to access and use the Platform solely for the Client's own internal business operations during the Subscription term.

This licence covers all Platform modules available under the Client's selected plan, including the white-labelled collection viewer accessible via subdomains such as view.moda-meta.com. The licence terminates automatically upon cancellation, expiry, or termination of the Client's Subscription for any reason.

Clients may not sublicense, resell, transfer, or otherwise make the Platform available to third parties without the prior written consent of MODAMETA. Any attempt to do so will constitute a material breach of these Terms and may result in immediate termination of the Client's account.

6. White-Label Use & Subdomains

MODAMETA enables Clients to deploy the Platform under their own branding via white-label configurations and subdomains provided by MODAMETA. The Platform is fully white-labelled, meaning End-Customers interact solely with the Client's brand identity at every touchpoint.

Notwithstanding the white-label nature of the deployment, the underlying Platform, software, infrastructure, and all associated intellectual property remain the exclusive property of MODAMETA at all times. White-label configurations do not constitute a transfer of any ownership rights to the Client.

Clients are responsible for ensuring that their use of the Platform in a white-labelled capacity — including all branding, product listings, and content displayed — complies with all applicable laws and regulations in every jurisdiction in which they operate.

7. Subscriptions & Payment

Access to the MODAMETA Platform requires a paid Subscription. Subscription plans and associated fees are set out on our website or communicated during the onboarding process. All fees are quoted exclusive of VAT, which will be applied at the prevailing rate where applicable.

Subscription fees are billed in advance on a recurring basis (monthly or annually, as selected at sign-up). By subscribing, you authorise MODAMETA to charge the applicable fees to your nominated payment method via Stripe on each billing date.

It is your responsibility to ensure that valid and up-to-date billing information is maintained on your account at all times. Failure to do so may result in suspension of your access to the Platform. Subscription fees are non-refundable except where expressly required by applicable law. MODAMETA reserves the right to amend pricing with reasonable advance notice. Continued use of the Platform following a price change constitutes your acceptance of the revised fees.

8. Free Trials

MODAMETA may, at its sole discretion, offer free trial access to the Platform for a limited period. The duration and scope of any free trial will be communicated at the time of sign-up and are subject to these Terms.

Unless you cancel your account before the end of the free trial period, your account will automatically transition to a paid Subscription and you will be charged according to your selected plan. It is your responsibility to cancel prior to the trial expiry if you do not wish to be charged. MODAMETA reserves the right to withdraw, modify, or limit free trial offers at any time without notice.

9. Payment Processing & Platform Fee

All payments made through the MODAMETA Platform are processed securely via Stripe. MODAMETA operates as a platform facilitator using Stripe Connect, meaning that when an End-Customer completes a transaction through a Client's storefront, MODAMETA deducts its Platform Fee from the transaction value before the remaining funds are transferred to the Client's connected Stripe account.

By using the Platform, Clients acknowledge and agree that:

  • The MODAMETA Platform Fee is deducted automatically at the point of each transaction via Stripe Connect.
  • Stripe's own payment processing fees apply in addition to the MODAMETA Platform Fee and are governed by Stripe's terms of service.
  • End-Customers may see charges on their bank statement referencing either MODAMETA, the Client's brand, or Stripe, depending on the nature and configuration of the transaction.
  • The Platform Fee is earned by MODAMETA at the point of transaction and is entirely non-refundable under any circumstances, including in the event of a subsequent refund, cancellation, chargeback, or payment dispute initiated by the Client or their End-Customer.

Stripe's terms of service govern the processing of all payments and are available at stripe.com/legal.

10. Refunds & Returns

MODAMETA does not manage, process, or adjudicate refunds or returns between Clients and their End-Customers. The Client is solely responsible for establishing, communicating, and honouring their own refunds and returns policy in respect of all transactions conducted through their storefront.

Where a Client initiates a refund to an End-Customer via Stripe, the refund is processed from the Client's connected Stripe account. The MODAMETA Platform Fee deducted at the time of the original transaction will not be returned to the Client under any circumstances, including partial refunds, full refunds, chargebacks, or Stripe payment disputes.

MODAMETA accepts no liability for any disputes, complaints, or regulatory proceedings arising between a Client and their End-Customers in connection with refunds, returns, or payment failures. Clients must ensure their refund policies comply with all applicable consumer rights legislation, including the Consumer Rights Act 2015.

11. Product & Order Responsibility

MODAMETA is a technology platform provider. We are not the manufacturer, supplier, distributor, or retailer of any physical products sold through the Platform. All responsibility for the quality, accuracy, sizing, customisation, fulfilment, and delivery of physical products — including garments and made-to-order items — rests entirely with the Client.

Clients are solely responsible for:

  • Ensuring product descriptions, sizing guides, fabric options, and customisation choices presented on their storefront are accurate, complete, and up to date.
  • Managing and resolving all order errors, including incorrect sizes, wrong specifications, or production mistakes, whether caused by the Client, their supplier, or the End-Customer.
  • Operating their own alterations, corrections, and returns policy for End-Customers, and bearing all costs associated with remediation, replacement, or refund.
  • Ensuring their supplier relationships, production workflows, and product offerings comply with all applicable laws, including consumer rights legislation, trading standards, and product safety regulations.

MODAMETA accepts no liability whatsoever for product defects, incorrect orders, sizing errors, delayed fulfilment, or any other product-related claims made by End-Customers against a Client.

12. Communications

By creating an account on the Platform, you agree to receive operational communications from MODAMETA, including account notifications, billing updates, product announcements, and service alerts. These communications are necessary for the administration of your account and cannot be opted out of while your account remains active.

Where you have provided consent, MODAMETA may also send promotional or marketing communications. You may withdraw consent to marketing communications at any time by clicking the unsubscribe link in any marketing email or by contacting us at help@moda-meta.com.

13. Content

You retain full ownership of all Content you upload, create, or submit through the Platform. By submitting Content, you grant MODAMETA a limited, non-exclusive, royalty-free licence to host, store, process, and display that Content solely for the purpose of providing the Platform services to you during your Subscription term.

You are solely responsible for ensuring that all Content you submit is accurate, lawful, and does not infringe the intellectual property rights, privacy rights, or other rights of any third party. You represent and warrant that you have all necessary rights, licences, and permissions to submit the Content and to grant MODAMETA the licence described above.

MODAMETA reserves the right to remove any Content that, in our reasonable opinion, breaches these Terms, applicable law, or our Acceptable Use policy, without prior notice and without liability to you.

14. Intellectual Property

All intellectual property rights in the MODAMETA Platform — including its software, source code, design, architecture, user interface, trademarks, logos, documentation, and all other proprietary content — are owned by or licensed to MODAMETA Ltd. and are protected by applicable intellectual property laws.

Nothing in these Terms transfers any intellectual property rights to you. The licence granted under Section 5 is the sole right you receive in respect of the Platform. You must not copy, reproduce, reverse engineer, decompile, modify, adapt, or create derivative works from any part of the Platform without our prior written consent.

You must not remove, alter, or obscure any copyright, trademark, or other proprietary notices contained within the Platform. Unauthorised use of MODAMETA's intellectual property may result in immediate termination of your account and legal liability.

15. Feedback

If you provide MODAMETA with feedback, suggestions, ideas, or recommendations regarding the Platform ("Feedback"), you grant MODAMETA a royalty-free, worldwide, perpetual, irrevocable, and fully sublicensable licence to use, incorporate, and exploit that Feedback in any manner, including to improve or develop the Platform, without any obligation to compensate you or to keep such Feedback confidential.

16. Analytics

MODAMETA uses third-party analytics tools, including Google Analytics, to monitor Platform performance, understand user behaviour, and improve our services. Data collected is processed in accordance with our Privacy Policy.

MODAMETA may also use aggregated, anonymised usage data derived from Client and End-Customer interactions to improve the Platform and develop new features. Such data will not identify individual Clients or End-Customers.

18. Acceptable Use

Clients and all users of the Platform agree not to use the Service to:

  • List, sell, or promote counterfeit, illegal, dangerous, or infringing products or services.
  • Upload, transmit, or store content that is unlawful, harmful, defamatory, obscene, or in violation of any third-party rights.
  • Conduct fraudulent activity, including misrepresenting products, prices, or business identity to End-Customers.
  • Interfere with, disrupt, or attempt to gain unauthorised access to any part of the Platform or its underlying infrastructure.
  • Introduce malware, viruses, or any other harmful code into the Platform.
  • Scrape, harvest, or extract data from the Platform without prior written consent from MODAMETA.
  • Use the Platform in any way that brings MODAMETA into disrepute or exposes MODAMETA to legal, regulatory, or reputational risk.

MODAMETA reserves the right to immediately suspend or terminate access to the Platform where a breach of this clause is suspected or confirmed, without liability to the Client. Clients remain fully liable for any losses, claims, fines, or costs incurred by MODAMETA as a result of such a breach.

19. Disclaimer

The Platform is provided on an "as is" and "as available" basis without warranties of any kind, whether express, implied, statutory, or otherwise. To the fullest extent permitted by applicable law, MODAMETA expressly disclaims all warranties, including implied warranties of merchantability, fitness for a particular purpose, non-infringement, and uninterrupted or error-free operation.

MODAMETA does not warrant that the Platform will meet your specific requirements, that it will be available at all times, or that any errors or defects will be corrected within any particular timeframe. We make no guarantees regarding the accuracy, completeness, or reliability of any content or information available through the Platform.

20. Limitation of Liability

Nothing in these Terms shall limit or exclude MODAMETA's liability for death or personal injury caused by our negligence, fraud or fraudulent misrepresentation, or any other liability that cannot be excluded or limited by law.

Subject to the above, and to the maximum extent permitted by applicable law, MODAMETA's total aggregate liability to you — whether in contract, tort (including negligence), breach of statutory duty, or otherwise — shall not exceed the total Subscription fees paid by you to MODAMETA in the twelve (12) months immediately preceding the event giving rise to the claim.

MODAMETA shall not be liable to you for any indirect, incidental, special, punitive, or consequential loss or damage, including loss of profits, revenue, data, goodwill, or business opportunity, whether or not MODAMETA has been advised of the possibility of such loss.

21. Exclusion of Consequential Loss from Third-Party Claims

To the maximum extent permitted by applicable law, MODAMETA shall not be liable to any Client for any indirect, consequential, special, or incidental loss or damage arising from:

  • Claims made by End-Customers against the Client in connection with products, orders, or services provided through the Platform.
  • Loss of revenue, profit, business, or goodwill suffered by the Client as a result of End-Customer complaints, chargebacks, or disputes.
  • Any third-party claim brought against the Client arising from the Client's use of the Platform or the products and services they offer through it.

This exclusion applies regardless of whether MODAMETA was advised of the possibility of such losses and whether the claim arises in contract, tort, or otherwise.

22. Suspension for Non-Payment

Without prejudice to MODAMETA's right to terminate under these Terms, MODAMETA reserves the right to suspend a Client's access to the Platform — in whole or in part — where any Subscription fee or other amount due remains unpaid beyond its due date.

Suspension shall not constitute a breach of contract by MODAMETA. During any period of suspension, the Client's obligations under these Terms — including all payment obligations — remain in full force. MODAMETA will restore access promptly upon receipt of all outstanding amounts. MODAMETA accepts no liability for any losses suffered by a Client or their End-Customers as a result of a suspension arising from non-payment.

23. Termination

Either party may terminate a Client's Subscription at any time in accordance with the cancellation terms of the applicable plan. Clients may cancel by contacting us at help@moda-meta.com or through their account settings. Cancellations take effect at the end of the current billing period and no partial refunds will be issued for unused time.

MODAMETA may suspend or terminate a Client's access immediately and without notice where the Client is in material breach of these Terms, engages in conduct harmful to MODAMETA or third parties, is required by law or a regulatory authority, or fails to remedy a payment failure within a reasonable period.

Upon termination for any reason, the Client's licence to use the Platform ceases immediately and all amounts owed to MODAMETA become immediately due and payable.

24. Client Data on Termination

Upon cancellation or termination of a Client's Subscription, MODAMETA will retain the Client's data — including product catalogues, order history, and customer records — for a reasonable period of no less than 30 days from the date of termination to allow the Client to export or retrieve their data, unless otherwise agreed in writing.

Following the expiry of this retention period, MODAMETA reserves the right to permanently delete all Client data from its systems. We will use reasonable efforts to notify the Client in advance of deletion where practicable. It is the Client's sole responsibility to export any required data during the retention period. MODAMETA accepts no liability for data lost following permanent deletion.

25. Client Responsibility for End-Customer Data

Where Clients use the MODAMETA Platform to collect, store, or process End-Customer Data, the Client is the data controller for that data under the UK GDPR and the Data Protection Act 2018. MODAMETA acts solely as a data processor, processing End-Customer Data only on the Client's documented instructions.

By using the Platform, each Client agrees to:

  • Maintain a compliant privacy policy covering how End-Customer data is collected, used, and stored via the Platform.
  • Obtain all necessary consents from End-Customers as required by applicable data protection law.
  • Respond to data subject rights requests from End-Customers in a timely manner.
  • Notify MODAMETA promptly of any data breach or security incident affecting End-Customer Data processed via the Platform.

MODAMETA accepts no liability for any failure by a Client to fulfil their obligations as data controller.

26. Data Processing Agreement

Where required under UK GDPR, MODAMETA will enter into a Data Processing Agreement ("DPA") with Clients governing the processing of End-Customer Data on the Client's behalf. The DPA sets out the subject matter, duration, nature, and purpose of processing, the type of personal data involved, and the obligations of both parties.

Clients may request a DPA by contacting help@moda-meta.com. Execution of a DPA is a condition of using the Platform where End-Customer Data is processed.

27. Sub-Processor Changes

MODAMETA may engage, replace, or remove third-party sub-processors (such as hosting providers, email delivery services, or analytics tools) from time to time as necessary to operate and improve the Platform. We will endeavour to provide Clients with as much advance notice as reasonably practicable prior to making material changes to our sub-processor arrangements.

A current list of sub-processors is available on request at help@moda-meta.com. Continued use of the Platform following notification of a sub-processor change constitutes acceptance of that change.

28. Indemnification

Each Client agrees to indemnify, defend, and hold harmless MODAMETA, its directors, employees, contractors, and agents from and against any and all claims, damages, losses, liabilities, costs, and expenses (including reasonable legal fees) arising out of or in connection with:

  • The Client's use of the Platform, including any white-labelled or subdomain deployment.
  • Any products or services sold by the Client through the Platform.
  • Any breach by the Client of these Terms, including the Acceptable Use provisions.
  • Any claim brought by an End-Customer, third party, or regulatory body arising from the Client's business operations or conduct.
  • Any infringement of intellectual property rights, consumer protection laws, or data protection obligations by the Client.

This indemnification obligation survives the termination or expiry of the Client's Subscription.

29. Client Branding

Where Clients deploy the MODAMETA Platform under their own branding, they are responsible for ensuring that all branding, imagery, and content displayed is lawful, accurate, and does not infringe the rights of any third party.

MODAMETA reserves the right to require the removal or amendment of any Client branding that, in MODAMETA's reasonable opinion, is unlawful, misleading, offensive, or damaging to MODAMETA's reputation. Where a Client fails to comply within a reasonable timeframe, MODAMETA may suspend the relevant subdomain or feature without liability.

30. Beta Features

From time to time, MODAMETA may make available new or experimental features on a beta or preview basis ("Beta Features"). Beta Features are provided as-is, without warranty, and may be incomplete, unstable, or subject to change or withdrawal at any time without notice.

By using any Beta Feature, Clients acknowledge that such features may not perform as expected and agree that MODAMETA shall not be liable for any loss, disruption, or damage arising from their use. MODAMETA reserves the right to modify, restrict, or discontinue any Beta Feature at its sole discretion.

31. Changes to These Terms

MODAMETA reserves the right to update or amend these Terms at any time. Where changes are material, we will notify Clients by email or by displaying a prominent notice on the Platform prior to the changes taking effect. The current version of these Terms will always be published on our website.

Your continued use of the Platform following notification of any changes constitutes your acceptance of the revised Terms. If you do not agree to the updated Terms, you must stop using the Platform and cancel your Subscription.

32. Governing Law & Jurisdiction

These Terms and any disputes or claims arising out of or in connection with them — including non-contractual disputes — are governed by and construed in accordance with the laws of England and Wales.

For business-to-business disputes between MODAMETA and a Client, both parties irrevocably submit to the exclusive jurisdiction of the courts of England and Wales. Nothing in this clause affects the statutory rights of consumers under applicable UK law.

33. Contact

If you have any questions about these Terms or wish to exercise any rights under them, please contact us at: